Cookie Policy

Last Updated: December 11, 2025

At txtspace ("we", "us", or "our"), we believe in being transparent about how we use your data. This policy describes how we use cookies and similar tracking technologies when you visit www.txtspace.com.

1. What is a Cookie?

A cookie is a small text file that a website stores on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size, and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

2. How We Use Cookies

We classify our cookies into the following categories:

• Strictly Necessary Cookies: These are essential for the operation of our dashboard and API services. They include, for example, cookies that enable you to log into secure areas of our website or use e-billing services.
• Performance & Analytics: These allow us to recognise and count the number of visitors and to see how visitors move around our website. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality: These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences (for example, your choice of language or region).
• Marketing & Targeting: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We may use this information to make our website and the advertising displayed on it more relevant to your interests.

3. Managing Your Preferences

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.

4. Third-Party Services

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services such as Google Analytics) may also use cookies, over which we have no control.

GDPR Compliance Statement

txtspace is fully committed to compliance with the General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We recognize the importance of personal data security and the rights of individuals.

1. Our Role

In the context of our services:

• Data Controller: We act as the Controller for your account data (e.g., your registration details, billing info).
• Data Processor: We act as the Processor for the data you upload to our system (e.g., your contact lists, customer mobile numbers) to send messages.

2. Lawful Basis for Processing

We process personal data only when we have a valid legal basis:

• Contractual Necessity: To provide the SMS services you have signed up for.
• Legal Obligation: To comply with telecommunications regulations and financial reporting.
• Legitimate Interests: To prevent fraud, ensure network security, and improve our platform.
• Consent: Where you have explicitly agreed to data processing (e.g., marketing newsletters).

3. Your Rights

Under UK data protection law, you have rights including:

• Your right of access: You have the right to ask us for copies of your personal information.
• Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate.
• Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.

4. International Transfers

As an SMS provider, data may be routed through international telecommunications networks to ensure message delivery. We ensure that any transfer of data outside the UK/EEA is protected by appropriate safeguards, such as Standard Contractual Clauses (SCCs).

5. Data Protection Officer

To exercise any of your rights, please contact our Data Protection team at: support@txtspace.com.

Privacy Policy

This Privacy Policy outlines the specific data practices of txtspace regarding the collection, use, and disclosure of your information.

1. Data We Collect

To operate our SMS platform, we collect:

• Account Data: Name, email, company name, and billing address.
• Telecommunications Metadata: Mobile numbers, time of transmission, delivery receipts, and network routing information.
• Uploaded Content: Contact lists and message content you upload for transmission.
• Technical Data: IP addresses, browser type, and login timestamps for security auditing.

2. How We Use Data

Your data is used strictly to:

• Route and deliver SMS messages via telecommunications networks.
• Bill for services rendered and manage your account balance.
• Comply with regulatory requirements regarding spam and message content.
• Notify you of service interruptions or platform updates.

3. Sharing with Third Parties

We do not sell your data. We share data only with:

• Telecommunication Operators: Necessary to physically deliver the SMS to the handset.
• Payment Processors: To securely process your credit card or bank transactions.
• Legal Authorities: If required by a valid court order or to prevent imminent harm.

4. Data Retention

We retain message logs and metadata for a period of 12 months for audit and dispute resolution purposes, after which they are anonymised or deleted, unless a longer retention period is required by law.

5. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@txtspace.com.

Effective Date: December 11, 2025